How long will it take before my order is shipped?

All of our products are made to order. We take between 2 - 9 business days to print your order. Most orders are shipped within 7 business days. We'll notify you as soon as it is on it's way.

When will i get my order?

Shipping times will depend on where you are located. Shipping times are in addition to the above production times. Here is a guide below:

  • USA: 3 - 8 business days
  • Canada: 5 - 10 business days
  • Everywhere else: 10 - 20 business days

how much does shipping cost?

Shipping costs will depend on where you are located. This will be calculated during checkout. Shipping costs are as follows:

  • USA: $12 for the first item plus $3 for each additional item
  • Canada: $14 for the first item plus $3 for each additional item
  • Everywhere else: $15.50 for the first item plus $3 for each additional item

Note: Shipments outside of the USA may incur customs fees, depending on destination country. The fee may vary depending on your order value, country limits, and other factors. Should there be an additional fee for your country, we will contact you prior to processing your order.

how do you take payment

We take all payment including shipping in Australian dollars using secure payment gateway Stripe.  Stripe has been audited by a PCI-certified auditor, and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available.

THE PICTURE IN MY CART ISN'T THE SAME COLOUR AS WHAT I AM ORDERING

Don't fret, that is just a standard picture. The colour of the shirt you are ordering will be in the item description.

my shirt doesn't fit, can i return it?

Unfortunately we are unable to accept returns unless your item is faulty or damaged. As your item is printed only when you order it, it is specifically made for you! We have a measurements and a size guide available for each product, so get that measuring tape out!

there is some discolouration on my shirt

You may notice some discolouration or off white residue, don't worry! This is a special solution used for printing which can sometimes leave marks during the drying process. These are not stains and will wash off after their first wash cycle.

My shirt is faulty or damaged

Oh no! Please contact us within 15 days of receipt at info@thesnowchasers.com so that we can help sort that out for you.

I have another question that isn't on this list

No problems! Send us an email at info@thesnowchasers.com and we'll get back to you asap. In some rare instances, we may be off the grid and have no access to the internet (chasing the snow or hiking up a mountain), but rest assured we will be in touch as soon as we possibly can.